Privacy Policy

Last Updated: March 23, 2026

1. Information Collection & Types

We collect personal information you provide when booking appointments, including: full name, phone number, email address, service history, hair condition details, allergies/medical information, and payment information. We also collect photos (with consent) for portfolio purposes, appointment notes, and preferences for future services. Website analytics may collect non-personal browsing data.

2. How We Use Your Information

Personal information is used to: schedule and confirm appointments, provide personalized hair services, maintain client records and service history, process payments, send appointment reminders, share portfolio photos (with consent), and improve our services. We do not use your information for automated decision-making.

We do not sell, trade, rent, or share your personal information with third parties except: when required by law or legal process, to process payments through secure payment processors, or with your explicit consent for marketing purposes. Portfolio photos may be shared publicly on social media and our website with your consent.

4. Data Security & Protection

We implement appropriate technical and organizational security measures including: secure storage of client records, encrypted data transmission, limited access to personal information, and secure disposal of outdated records. However, no method of transmission or storage is 100% secure.

5. Website Analytics & Cookies

This website uses analytics tools to understand visitor behavior and improve user experience. We may use cookies for functionality and analytics. You can control cookie settings through your browser preferences. No personally identifiable information is collected through analytics.

6. Data Retention & Deletion

We retain personal information for as long as necessary to provide services and comply with legal obligations. You may request deletion of your personal information, subject to legal retention requirements. Portfolio photos require separate consent for removal.

7. Your Privacy Rights

You have the right to: access your personal information, request corrections or updates, request deletion of your data (subject to legal requirements), withdraw consent for portfolio photo use, and opt out of marketing communications. Contact Emma through her social media channels to exercise these rights.

8. Children's Privacy

Our services are not directed to children under 13. We do not knowingly collect personal information from children under 13. If a parent or guardian believes their child has provided personal information, please contact us immediately.

9. Privacy Policy Updates

We may update this policy from time to time. Updated policies will be posted on this website with a revised effective date. Continued use of our services after updates constitutes acceptance of the revised policy.

Your privacy is important to us. We are committed to protecting your personal information and being transparent about our data practices.